Transparency at Pamuuc
Transparency is how we build trust. We show how our clothes are made, by whom, and on what timeline. We publish the standards we use and the limits we accept. If something is unclear, we prefer to explain it. If something goes wrong, we say so and fix it. That is our promise.
1. What transparency means to us
For us, transparency is not a campaign. It is how we work every day. We share the people and places behind our garments, the certifications behind our fabrics, and the steps from design to delivery. No vague slogans, only information you can verify. And when we don’t have the answer, we do the work to find it and update our pages so you can follow along.
We chose a local model because it makes transparency practical. Most production takes place in the Barcelona area, with knitwear crafted at Sompunt in Lleida. Staying close means we can walk into workshops, understand their constraints, and solve problems directly. It also keeps transport low and conversations human.
- We name our partners and explain their role.
- We use certified materials and share the standards.
- We give realistic timelines and update you during pre-order.
- We pay fairly and visit workshops in person.
2. Traceability from fiber to finished piece
It all begins with the fabric. In summer we use a cotton–linen blend that breathes well and feels gentle, with linen certified by European Flax™ and dyes certified by OEKO-TEX®. In winter we work with extrafine Merino yarn spun and finished in Europe, chosen for its comfort and lasting shape. After design and prototypes, production happens within a short radius around Barcelona so we can see each step with our own eyes.
Every garment passes through a small group of local partners: fabric dyeing, cutting, sewing, labels, and embroidery in Barcelona; knitting and linking at Sompunt in Lleida for knitwear. Because the chain is short and known, we can trace the path of your piece and react quickly if something needs adjusting.
- European Flax™: certified linen fiber in our cotton–linen blend.
- OEKO-TEX® dyes: tested for harmful substances.
- Local radius: all steps clustered around Barcelona, knitwear in Lleida.
3. Pre-order timelines and honest pricing
We rely on pre-order to avoid waste. Your order is grouped into a batch, we plan production with our partners, and we give you a clear delivery window on the product page. You receive emails as your piece moves through cutting, sewing, finishing, and packing. This way, we only make what people ask for, not stock that ends up unused.
Keeping prices honest is part of being transparent. We account for materials, local work, packaging, fair margins that keep the project alive, and EU taxes. There are no hidden markups for wholesale or discount seasons. And if a timeline shifts, we explain what happened and when you can expect your order.
- Clear shipping window on every product page.
- Updates by email during production and before dispatch.
- If something changes, we explain and give the new plan.
4. Accountability you can verify
Transparency only works if you can see it. That is why we publish our standards and name our partners. Our returns policy, care guides, and production updates are written in plain language. If a workshop mark shows up on a garment, most stains come off with a damp cloth. If you are unsure about care or fit, you can write to us and we will give you a straightforward answer.
We review our pages often and adjust as we learn. When we change a fabric or process, we document it. When we stop doing something that did not serve you or our partners, we say so. That is how transparency becomes a habit instead of a headline.
- Materials: European Flax linen, OEKO-TEX certified dyes, extrafine Merino yarn from Europe.
- Production: Barcelona area for cut and sew, labels, and embroidery; knitwear at Sompunt in Lleida.
- Shipping and returns: EU shipping with clear delivery windows; 30-day returns with simple steps.
